Why does the watch app not appear to communicate with the smartphone app?

If you are having communication problems between the watch and the phone (black map screen, following or recording a trail that does not start on the watch, etc.), please check that the following points are respected:

• The watch is paired with the phone

  To check this, open the Wear OS (Google) or Watch (Apple) app. Your watch should appear in the list of your connected devices.

• Your phone's bluetooth/wi-fi is turned on

  Bluetooth or the wi-fi must be turned on to allow communication between the two devices.

• The SityTrail version is up to date on both devices

  Check your SityTrail installations to ensure both apps are up to date on both devices.

  ⚠️

  Make sure you are using the same variant of SityTrail on both devices. There are two variants of SityTrail: SityTrail and SityTrail World. Both variants must be the same on both devices.

If all of these conditions are met and communication still appears not to be working, please try the following actions:

• Restart the watch and the phone
• Reinstall the apps on both devices

If none of the above recommendations work, you can contact our technical team at https://help.geolives.com.