Virtual Assistant
Our virtual assistant will help you find the appropriate information in our documentation, and to contact our support team if necessary.
- Help and support
- Frequently asked questions (FAQ)
- Several of the website features do not work in my browser
Several of the website features do not work in my browser
If you experience problems with the website, e.g.:
- Unable to move to the 2nd page of the table of its trails or points of interest and/or to change the sort applied to this table
- Unable to save the route of a trail
- Unable to import or download GPX files
these problems are most likely related to an incompatibility with an extension/add-on to your web browser.
The workaround is to:
- Disable all extensions/add-ons of your web browser.
For Google Chrome, here is what you need to do: https://support.google.com/chrome_webstore/answer/2664769?hl=en - Exit your web browser completely.
- Restart your web browser and try again
If the problem persists, you can open a ticket with our technical support.
Updated on: 2024-05-21 11:46:58.762444