Virtual Assistant
Our virtual assistant will help you find the appropriate information in our documentation, and to contact our support team if necessary.
- Help and support
- Frequently asked questions (FAQ)
- My trail does not record properly in background or screen off mode
- Background operation on OnePlus devices
Background operation on OnePlus devices
It is necessary to make battery management settings.
This procedure was provided by a user (who we thank ;-) ) because it gave good results on his OnePlus 6T.
The procedure may differ according to the device or Android version you are using.
Disable optimisation
- Open the settings (gear).
- Select "Apps and notifications".
- Select "App specific access".
- Select "Battery optimization".
- Select the SityTrail app.
- Choose "Do not optimize".
Remove advanced optimization (action valid for all apps):
- Open the settings (gear)
- Select "Battery"
- Select "Battery optimization"
- Press the three small dots (top right) and choose "Advanced optimization"
- Disable both proposals: "Adaptive battery" and "Optimization of sleep mode"
Updated on: 2024-05-17 08:45:16.151764